At SHIRTSOAL, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we are here to help. Please read our return and exchange policy below for more information.
Eligibility for Returns and Exchanges:
Returns and exchanges are accepted within [30] days of receiving your order.
To be eligible for a return or exchange, items must be in their original, unworn, and unwashed condition with all tags attached.
We do not accept returns or exchanges on sale items, gift cards, or intimates for hygiene reasons.
How to Make a Return or Exchange:
Contact Us:
To begin the return or exchange process, please reach out to our customer service team at [email protected] or call +19046149536. Include your order number and the items you wish to return or exchange.
Return Shipping:
The customer is responsible for the return shipping costs unless the item is defective or was sent in error. We recommend using a trackable shipping service or purchasing shipping insurance for items over [45$].
Refunds:
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method. Please note that it may take [5-7] business days for the refund to appear in your account.
Damaged or Defective Items:
If your item is damaged or defective, please contact us immediately. We will arrange a return or exchange at no additional cost to you.
Exchanges:
Exchanges are subject to product availability. If you wish to exchange an item for a different size or color, please notify us within the return period.
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